You have seven (7) business days to return your order, counting from the date of delivery.
To do this, you must send an email to the e-mail firstname.lastname@example.org specifying the reasons for return .
You should send the product in perfect condition on your own and in their original packaging, including all that had been sent to him and their labels in perfect condition, to our stores in Plaça City Council, 7. 08870 Sitges (Barcelona) Spain.
The return costs are at your expense return, except in the case of defective or incorrect products.
For a return to be accepted, returned products must meet the following requirements:
- The unwanted product must be returned under current conditions PAÑELLA Online, only the way in which specified herein.
- The unwanted product must be in the same state as it was delivered, and should retain its labeling and original packaging.
- The unwanted product must be returned using the same protective cardboard box that has been received to protect the product, or else in a similar protective box so that the product arrives at our warehouse the maximum possible guarantees.
- You must include a copy of the delivery note inside the package.
If you have complied with the requirements of the previous point, PAÑELLA Online proceed to the payment of the amount of the returned products, less the cost of returning them within a period not exceeding thirty days (30).
Return policy for products on sale or Outlet.
* Discounted products may be returned or exchanged in accordance with the return policy but not current cash refunds will be made.