Terms of Use

Welcome to the web site www.panellashoes.com (in forward "panellashoes.com"). The access to panellashoes.com and his use, as well as the purchase of products panellashoes.com, they presuppose the reading, the knowledge and the acceptance of these General Terms of Use.
The products acquired in www.panellashoes.com are sold directly by PAÑELLA.
PAÑELLA is a registered trademark, with NIF 35017840H. You can contact with PAÑELLA by e-mail to info@panellashoes.com at any time.

1. Our trade policy

1.1 PAÑELLA offers the products in sale in panellashoes.com exclusively to final consumers who are major natural persons of age, who act inside panellashoes.com with ends different from those who they are own to the commercial, managerial or professional activities that they could develop. If you are not a final consumer, we you invite you to abstain from carrying out commercial transactions in panellashoes.com.

1.2 PAÑELLA saves himself the right not to attend to the orders realized by users who differ of said in the previous point.

1.3 These Terms of Use regulate of exclusive form the offer, the acceptance of orders of purchase and the sending of products to the users of panellashoes.com

2. Types of users and how to realize an order

2.1 In the web site you will find information it brings over of the products and services that offer and brings over of the possibility of contracting them.
In order to be able to proceed correctly with the orders, the user will have to provide the information that to such a effect request him and will have to stick fast to the present Terms of Use in the version published in the moment to accede to the web site.
The information of the above mentioned users will join to a database property of PAÑELLA and will be treated as an agreement by the indicated in the Politics of Privacy. It nevertheless, the user who only registers as buyer, will not receive news, offers and promotions, until it gives his express assent.
Finally, pages of the shop exist online accessible to users who do not initiate the purchase of products. The above mentioned users, nevertheless, agree to remain submitted to the present Terms of Use, in the measure in which they they could ensue from application.

2.2. As it has been indicated, before proceeding to the purchase of the products by means of the transmission of the form of order, there will be requested the user who reads attentivly and accepts expressly the present Terms of Use. We recommend to all the users to stamp a copy and that they file or reproduce another copy for his personal use.

2.3. To realize the order of one or more products in panellashoes.com, the user must follow the steps indicated in the process of purchase, completing the requested information, confirming the purchase of the products added to the Cart and realizing the payment of the order. On having confirmed the purchase of the products added to the Cart, the user will have all the information relative to the order in his account (included the cost associated with the transport of the order up to the indicated direction) and all the contractual corresponding information.

2.4 The user who acquires products in the web site promises to pay in the moment in which it confirms the purchase. This way, the order will not be proceeded up to the moment in which PAÑELLA receives the conformity of the payment.

2.5 Once formalized the order, the user will receive by e-mail a confirmation of the order detailing the acquired products and his prices, the postage and handling, the form of payment, the direction of sending and other contractual information of the transaction.

2.6 The orders will be filed in PAÑELLA's database during a term of time that will not exceed the limits established by the in force legislation. The user will be able to have access to his orders entering the section " My Account: Orders ".

2.7 PAÑELLA it will be able to abstain from proceeding with the orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, those which confirmation of payment is not received in the space of 48 hours, and also in case the selected products are not available. In such suppositions, PAÑELLA will inform the user by e-mail of that the order has not been proceeded correctly, specifying adequately the motives of it, and, in his case, will realize the reimbursement of the sum that has been anticipated by the not available products.

3. Products and Prices

3.1 In panellashoes.com there are to the sale only products of PAÑELLA's shops.

3.2 PAÑELLA it saves itself the right to decide, in every moment, the products that should offer across panellashoes.com. Especially, PAÑELLA will be able to add or to eliminate at any time products of the shop online.

3.3 The essential characteristics of the products are presented in panellashoes.com inside every card of the product on the basis of the information facilitated by the supplier. In spite of the scrupulous care put by PAÑELLA in his trustworthy reproduction, the images and the colors of the products put to the sale in panellashoes.com might not reflect, nevertheless, faithfully the reality, due to the specific characteristics of the Internet mariner or the screen used by the user.

3.4 The prices of the products to the sale in panellashoes.com appear always in Euros (*euro;) and they include the corresponding VAT (21 %) exempting to the countries that are not inside the European Union. In these cases, the tax and every customs will be discounted will receive at the arrival of the order what corresponds. To these prices the pertinent postage and handling will add. The rates of sending will be communicated to the User before formalizing the order, and will have to be agreed expressly for this one on having confirmed the purchase.

3.5 The prices of the products can be subject to updates. It nevertheless, the prices that PAÑELLA will apply to every order will be the in force ones in the moment in which the user confirms the purchase of the products added to the Cart, with independence of the day in which the delivery should be realized. The user must make sure which is the price of final sale before confirming the order.

3.6 Panellashoes.com sends to the whole peninsula across MRW and TNT. In agreement with the international laws that regulate the trade of imports and exports of all the orders, panellashoes.com sends his products from Spain, with an official invoice declaring the exact total of the goods bought in Euros (*euro;).

It Is illegal to declare lower values of the full ones or the articles as gift according to the regulations of international import.

3.7 The rates of sending can change, depending on the promotions that panellashoes.com wants to apply in a certain moment or the changes in the rates given by the companies of transport.

4. Form of Payment

4.1 The user who acquires products in the web site promises to pay in the moment in which it confirms the purchase.

4.2 The payment of the price of the products and of the respective postage and handling will be able to be effected by means of credit card (VISA or MASTERCARD, VISA ELECTRON, AMEX and analogous others) as also for PAYPAL. PAÑELLA promises to use the most effective and sure methods of the current technology for transmitting the information and the payments of every transaction. This sending always will be encrypted across a sure servant.

4.3 In case the user effects the payment by means of credit card, the bank information will be transmitted by means of a sure protocol to The Caixa or other banks entrusted to supply the respective services of electronic remote payment, without some third party could in no case have access to they. Such information will never be used by PAÑELLA any more than in order to complete the procedures relative to the purchase, to issue the corresponding reimbursements in case of eventual returns and to anticipate and to report to the forces of policeman in case it should commit or was for some fraud being committed in panellashoes.com.

4.4 The price of the purchase of the products and the postage and handling they will run into debt in the current account of the user in the moment of the confirmation of the order.

4.5 In the maximum space of 24 hours from the receipt of the confirmation of payment, PAÑELLA will send to the user, by means of e-mail, a confirmation of the purchase, including the number of order. The above mentioned confirmation does not take validity as an invoice, only as voucher of purchase.

4.6 The invoice corresponding to the order of purchase will be available and it will be possible visualize in panellashoes.com in the section My account: Orders. Also it will be included in the package of sending.

4.7 The fraud with credit card is a crime, and PAÑELLA, judicial action will begin against everything that one that realizes a fraudulent transaction in our shop.

5. Sending and Delivery of the products

5.1 PAÑELLA promises to deliver the products in mint condition in the direction that the user indicates in the form of order. In order to optimize the deliveries, we recommend to the user to indicate a direction in which the order could be delivered inside the labor habitual schedule.

5.2 PAÑELLA it will not be responsible for the mistakes caused in the delivery when the direction of sending introduced by the user in the form of order does not adjust to the reality or has been omitted.

5.3 The maximum term fixed for the deliveries is thirty (30) days, established by fault in the Law. Nevertheless, the habitual term of PAÑELLA's delivery is 24-48 hours, from the date of the order.

• These period are average and, therefore an estimation. For it, it is possible that they change for logistic reasons or of major force. In cases of delays in the deliveries, PAÑELLA will inform his clients in story have knowledge of them.
• Every delivery is considered to be effected from the moment in which the carrier puts the product at the disposal of the user, who materializes across the system of control used by the company of transport
In case of delays in the delivery of the orders attributable to PAÑELLA, the user will be able to annul his order of agreement with the procedure described in the paragraph "Returns", as if of a defective order to treat itself, this is, without assuming the costs of sending and of return. Will not be considered to be delays in the delivery those cases in which the order should have been a position at the disposal of the user on the part of the company of transport in the approved term and could not have been delivered by reasons attributable to the user.
• PAÑELLA does not become a person in charge by possible delays that could be generated in the customs of every country.

5.4 PAÑELLA will send an e-mail to the user reporting of the exit of the order of the store. In the above mentioned e-mail also there will be provided the number of sending and the number of attention to the client of the carrier, so that, in case any incident arises in the delivery, the user could contact the transporter to solve it.

5.5 If in the moment of the delivery the user is absent, the transporter will leave a voucher indicating how to proceed to coordinate a new delivery.

5.6 If spent 7 working days from the exit to allotment of the order the delivery had not reached agreement, the user will have to put in touch with PAÑELLA. In case the user does not proceed like that, past 10 working days from the exit to allotment of the order (or after three unsuccessful attempts of delivery), this one will be returned to PAÑELLA's stores, and the user will have to take charge of the postage and handling and of return to origin of the goods, as well as of the possible associate expenses of management.

5.7 If one could not have realized the delivery for deviation of the package, our transporter will initiate an investigation. In these cases, the period of response of our transporters are in the habit of ranging between one and three weeks. In such suppositions, PAÑELLA will put in touch with the user to decide if he cancels the order and pays the satisfied amount (cost of the products and postage and handling), or if it returns to send a new order, without aftercost.

5.8 In the moment of the delivery, the user will have to verify the good condition of the package before the company of transport that, at the expense of PAÑELLA, realizes the delivery of the requested product, indicating in the delivery note of delivery any anomaly that it should detect in the crate. If later, once checked the product, the user was detecting any effect as blow, break or any damage caused in this one by the sending, this one will have to communicate it for e-mail to PAÑELLA in the minor space of possible time (maximum 7 working days), to be able to proceed with the return.

6. Guarantee

6.1 The Users benefit from the guarantee given by the different manufacturers of each one of the products.

6.2 The faults or damages due to an incorrect utilization or manipulation of the articles or the wears produced by a normal use of the same ones are not included in this guarantee.

7. Returns and changes of material.

7.1 The User will have a term of seven (7) working days to return the order, counting from the delivery date of the same one. (Article 44 of the Law 7/1996, of January 15, of Arrangement of the Trade Retailer modified by the Law 47/2002, of December 19). To these effects, the User will have to send an e-mail to the direction of e-mail info@panellashoes.com specifying the reasons of the return. Once received the confirmation of the equipment of panellashoes.com, we will send an invoice Proforma for the return (in case in which the User resides out of the EU, for customs motives) that it will have to be attached to the package and an etiquette of withdrawal of the company of transport that it will have to be put in a visible way on the package, to be able to proceed to his withdrawal.
In case the User resides in the EU, it will have to send the product in perfect conditions for his account and in his original packing, including everything what with him had been sent and his labels in mint condition, to PAÑELLA's direction: Plaça Ajuntament, 7. 08870 SITGES (Barcelona) Spain.
Exercised by the User the right of return, PAÑELLA, will return the quantities received in a term not top to thirty (30) days.
Nevertheless the ready thing previously, the right remains excluded of withdrawal and / or resolution in those cases in which, for the own nature of the articles I object of acquisition, it is impossible to lead this one to end.


7.2 The expenses of return of the return are chargeable to the user, except in case of defective or incorrect products.

7.3 In order that a return is accepted, the products to return must fulfill the following requirements:

• The not wished product must be returned under the conventional terms of panellashoes.com, only of the form that panellashoes.com specifies.
• The not wished product must be in the same condition in which it submitted, and it will have to preserve his labelling and original packing.
• The not wished product must return using the same protective box of carton in which it has been received to protect the product, or in his fault, in a protective similar box in order which the product comes to our store with the maximum possible guarantees.
• There must be included a copy of the delivery note of delivery inside the package.

7.4 If there have been respected the requirements of the previous point, PAÑELLA will proceed to the credit of the amount of the returned products, less the cost of return of the same ones.

7.5 The reduced products will be able to return or to change in agreement with the politics of current return but refunds of money will not be done.

8. Customer care

8.1 For any clarification, incident or complaint, you can contact us by email, info@panellashoes.com

9. Intellectual and Industrial Property Rights

9.1 All items and contents of panellashoes.com and each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in panellashoes.com (including menus, web pages, graphics, colors, schemes, tools, characters, web site design , diagrams, structure, selection, ordenacióny presentation of content, methods, processes, functions and software that are part of panellashoes.com) are protected by copyright and other intellectual property rights and industrial and panellashoes.com PAÑELLA.
Similarly, the website is considered as a computer program and, as such, is also protected by the legislation on intellectual property rights and industrial.
Access to the web site or obtaining user status does not imply licensing or permitting such rights of intellectual property.

9.2 The user may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, loan, make available, allow access to the public through any means of communication public, or take any other action prohibited by the legislation on intellectual property on any of the elements mentioned in the previous paragraph, unless express consent of PAÑELLA the user must use the materials, elements and information content that you access through the use of panellashoes.com only for their own needs, agreeing not to make any direct or indirect commercial use of such elements.

10. Notice about content

10.1 PAÑELLA has taken all measures within its power to prevent the publication in panellashoes.com content describing or representing scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the panellashoes.com users, may be considered harmful to civic convictions, human rights or human dignity in all its forms and expressions.

10.2 PAÑELLA has also adopted all necessary precautions to ensure its users that the contents are panellashoes.com care and do not contain inaccurate or not up to date regarding the date of its publication in the website (and, as far as possible thereafter).

10.3 Although PAÑELLA is to do everything possible to ensure continued access to the website itself, the dynamic nature of the Internet and its content might not allow panellashoes.com operate without interruptions or discontinuities due to the need for web site updates. PAÑELLA can not guarantee its users that the website will operate continuously without interruptions, errors or malfunctions due to Connects to Internet. Any problems noticed while using panellashoes.com, please contact our Customer Service or send an email message to info@panellashoes.com
10.4 PAÑELLA has taken technical and organizational measures to safeguard security of its services in panellashoes.com and integrity of traffic data and electronic communication, protecting forms use or unauthorized knowledge and has also taken steps to avoid the risk of dispersion destruccióny loss of data or information, reserved and unreserved, concerning the users and present in panellashoes . com as well as to prevent unauthorized access or legislacióny not subject to current regulations, to such information.

10.5 Users are fully responsible for their behavior, to access the information from the Web, while sailing in the same, and after access. Therefore, users are solely responsible to third parties PAÑELLA and

• the consequences that may result from use, for purposes that are unlawful or contrary to this document in any web content, prepared or not PAÑELLA, published under his name or not so officer;
• as well as the consequences that may result from the use contrary to the contents of this document and detrimental to the interests or rights of others, or in any way damage, disable or impair the website or its services or impede normal enjoyment by other users.

10.6 PAÑELLA reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the web users to do misuse of the contents and / or breach any of the conditions listed herein.

10.7 PAÑELLA reports no guarantees:

• that access to the website and / or any linked website will be uninterrupted or error free
• that the content or software that users access through the website or any linked website does not contain any error, computer viruses or other elements in the contents that may cause alterations in the system or the electronic documents and files stored in their computer system or cause other damage.
• the use that the informacióno content of this website or linked websites that users could perform for their own purposes.

11. Links to other web sites

11.1 The online store panellashoes.com may contain hyperlinks (known as "links") to other websites that may not have any relation with or with PAÑELLA panellashoes.com

11.2 The purpose of these links is to help the user during their search and browsing, as well as to expedite hypertext link to other websites. Activation of links does not imply recomendacióno PAÑELLA suggestion regarding access to these websites or browsing its pages, or warranties about their content, services or goods supplied and sold to Internet users.

11.3 PAÑELLA does not control such web sites or their contents, or carry out operations to monitor them. PAÑELLA not be held responsible for the contents of these websites or adopt rules regarding user privacy and the processing of their personal data while browsing them.

11.4 These Terms of Use and Privacy Policy panellashoes.com not apply to websites operated by third parties other than PAÑELLA.

12. Privacy

12.1 We ask all users to read carefully the Privacy Policy that applies even if panellashoes.com access and navigate, even without acquiring any product.

13. Modification and update of the Terms

13.1 PAÑELLA reserves the right to modify these Terms of Use at any time without prior notice to the user, who in any case is solely responsible for review as a necessary prerequisite to the acquisition of any product available through panellashoes.com. In any case, be considered as valid and applicable Terms of Use that were exposed on the website when the user acquires the goods.

13.2 If any provision of these Terms of Use is held invalid, the remaining provisions shall remain in full force, taking into account the will of the parties and the purpose of these Conditions. PAÑELLA may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by statutory requirement PAÑELLA or Thanksgiving n in each case.

14. Governing law and dispute resolution

14.1 These Terms of Use are governed by Spanish law, as provided in Law 7/1998, of 13 April, on General Conditions of Contract, Legislative Decree 1/2007, of November 16, approving the General Law for the Defence of Consumers and Users and other complementary laws, Royal Decree 1906/1999, of December 17, 1999, which regulates the Electró Telephone Contracts nica with general conditions, the Organic Law 15/1999, of December 13, Protection of Personal Data, Law 7/1996 of 15 January the Retail Trade and Law 34/2002 of July 11, Services Society Informacióny Electronic Commerce.

14.2 To resolve any controversy or dispute arising out of these Terms of Use, PAÑELLA undergoes jurisdictional determination criteria established in the applicable legislation on consumers and users.